3. World BPO/ITO Forum Summit

August 03, 2010

Our company attended the World BPO/ITO Forum in New Jersey on the 28-29th July. The conference was targeted to medium sized US companies. The presenatations were held around the topic of outsourcing business and IT processes, and discussed the the challenges and experiences within this field. Many of the presenters denoted that in order to successfully emerge from the global recession, companies have to adjust to a “new normal,” where the continous optimization of business processes is vital. Part of this optimization is the outsourcing of business and IT processes to external partners, partially based in a foreign country. During such a cooperation, it is important to work out a win/win situation as fast as possible. In an unstable environment as we are in now, there is no time to learn from our own mistakes, and successful companies have to learn quickly from the experience of others.

A lesson emphasized in the conference we already knew was that there is not a single global strategy in outsourcing: there are different challenges for each client, but there is a successful model for each which we have to find together. Our company has the advantage of a great deal of experience from the many successful projects we completed as an outsourcing partner during the last several years.

Krisztián Kuntner, Szintézis-Net PM